Return & Refund Policy

Last Updated: June 2026

At MEDISYN Global Pvt. Ltd., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple return process.

5-Day Easy Returns

You may request a return within 5 days of receiving your order.

To be eligible for a return:

• Product must be unused and in original condition.
• Product must be returned in its original packaging.
• Return request must be initiated within 5 days of delivery.
• Proof of purchase/order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used skincare products
• Opened products with broken seals
• Products damaged due to misuse
• Gift cards or promotional items

Refunds

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are processed within 5–7 business days to the original payment method.

For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the package and product.

We will arrange a replacement or refund after verification.